BetterHelp Review and Pricing

As a remote worker or any type of worker you might find yourselves increasingly drawn to sad thoughts. I am finding this to be fairly common among remote workers because they have trouble managing life at home and their worklife, getting things done.

Also remote work has erased to be what was before the fine line between work time and home time. With work seeping into homes there’s very little people can do to save themselves from getting fully occupied with work all the time.

Here are a few stats to help you understand how big the problem has become now.

  • 19.1% of U.S. adults experienced mental illness in 2018. That means nearly 47.6 million people. 1 in 5 people experience mental illness.
  • 4.6% of U.S. adults experienced serious mental illness in 2018 that is 11.4 million people
  • 16.5% of U.S. youth aged 6-17 experienced a mental health disorder in 2016 (7.7 million people)
  • 3.7% of U.S. adults experienced a co-occurring substance use disorder and mental illness in 2018 (9.2 million people)

With face to face meetings going away, this has led to the resurgence of online healthcare. Telemedicine is now more popular than ever. That’s where BetterHelp comes in. Betterhelp is the largest online therapy platform in the entire world. Over 7800 licensed professional therapists are available on the platform. There are over 900,000 patients who have trusted the site and 70 million sessions have been completed on the platform. All of that makes Betterhelp one of the best online therapy sites you can use.

Pros and Cons of BetterHelp


  • BetterHelp is a fully professional, licensed and vetted online organization with 3 years and 20000 hours of experience.
  • The therapists are able to treat individuals for multiple health concerns.
  • Full communication possible with the mobile app. 
  • You can choose the degree of communication from messaging to live chat to speaking on the phone.
  • $40 to $70 per week is more affordable for a lot of people
  • It’s fast and user friendly.
  • Change your therapist any time you want.
  • There’s a free 7 day trial to get started


  • Therapists don’t make official diagnosis or prescribe medicines.
  • BetterHelp cannot service court orders
  • Betterhelp isn’t covered by insurance
  • Getting free trial can be sometimes difficult.

If you want to improve the quality of your life therapy is one of the options you should consider. BetterHelp therapists can help. THey can help you deal with anxiety, stress, relationship issues, family problems, addiction, trauma and more.

It’s great for those who want to speak to therapists but fromwithin the confines of their home.

It’s better than attending in person sessions with someone live.

Now you may have several questions swirling around in your mind.


What is BetterHelp?

Is BetterHelp legit?

Here are your answers

First, is Betterhelp legit?

Yes, betterhelp is a legit site where you can find answers to all your therapeutic needs.

It has a number of satisfied customers and is quick to becoming on the largest online therapy platforms there is with 12000 licensed therapists.

There are 1 million patients so far with them.

BetterHelp is a preferred choice for most people over traditional therapy because its affordable.

The platform is 100% secure. There’s convenience of therapy from within your home

It’s compliant with HIPAA law

It’s affordable compared to in-person therapy.

You remain anonymous as a user

The standards for therapists are high

You’re going to have a straightforward experience.

The most important resource is getting qualified therapists.

After getting acquired by Teladoc, the company employs the most rigorous application screening to maintain good quality. Only 15% of therapists who apply are finally approved.

For the application screening there’s a review of each therapist’s background and experiences

Their references and credentials are verified.

An exam evaluated by a licensed clinician.

A video interview

Betterhelp therapists are also made to undergo tests on a frequent basis for monitoring and improvement. They get client feedback when at BetterHelp.

All therapists have a master’s or a doctorate’s degree or more.

Psychologists (PhD / PsyD)

Marriage and family therapists (LMFT)

Clinical social workers (LCSW / LMSW)

Licensed professional counselors (LPC)

The therapists have been qualified for 3 or more years and have 2000 hours of hands on experience before joining BetterHelp. In addition, there’s peer review, results monitoring and support and training.

There are mentors who guide them when signing up for Betterhelp.

For all therapists betterhelp has the highest standards. They are not responsible for patient counsellor interaction. However they are the platform that facilitates this exchange.

Good faith in therapists and continued loyalty is why people flock to the platform.

There are several things available on the platform, starting from couples counselling, extending through teen and LGBTQIA counselling.

There are specific and special programs.

How to get started with BetterHelp

It’s easy to sign up and start your counselling on Betterhelp. What you need start by doing is answering questions about you. You need to say what you’re looking for in a therapist and paying for the first month. The process doesn’t take any longer than 15 minutes. Once done you’re matched with a therapist.

If you’re not ready to pay stop until you get matched with a therapist.

You will receive an automated message from the therapist. Once you hit your response, you will be asked to pay to continue.

This is annoying but good for those who don’t want to pay yet and the  message is saved and ready to send once you have made the payment.

If you don’t know if you will be able to afford it and will be priced out of the services, select the can’t afford therapy and other options. This might give you access to the free trial where you can get therapy for free.

Here’s more detail you should know.

Step 1: Fill out a short questionnaire

BetterHelp uses responses to initial set of questions to identify the set of areas where you might need to help. This way they know which problems you’re going to seek solutions to in therapy. This helps you connect with the right therapist.

The questionnaire follows through with a basic set of questions and then extrapolates further regarding how you sleep, whether you looked at counselling in the past and other questions.

Step 2: Create your private account

Sign up with Facebook, Google or other sites by entering your email id and enter them to your site. You get a verification code that you can use on the BetterHelp site.

Step 3: Identify what you’re looking for in a counselor

Once you know what you want, you can add other parameters to look for, say age, gender, and sexual orientation.

After this, move on to areas where you need your therapist to have specilaization.



Family matters

Motivation and self-esteem

Eating disorders


Executive and professional coaching

Sleeping disorders

Finally, you’re asked to give a brief description of what brings you to BetterHelp.

Step 4: Get matched with a therapist

In the next step, based on all the choices you ticked the algorithm will find you a match with a  therapist.

In  order to get the best fit Betterhelp may or may not accommodate search entries with all your parameters. You might be matched with a gender opposite therapist. Next you see a photo and a picture of the person’s specialities, licensing and communication options.

You can request and change the therapist any time you want.

Next you can send a message to the therapist, confirm and pay.

You see a message followed by an automated, introductory message from the therapist seeking more information.

You will be asked to pay for the first month sessions as soon as you start. Each month of therapy entitles you to free unlimited messaging, chat or phone or video sessions per week.

Once paid, you can next schedule your weekly live chat phone or video sessions with the therapist. Based on their availability with the calendar.

How is it being on Betterhelp?

Betterhelp gives you a simple way to communicate with a therapist using the method you’re most convenient with. You can choose the desired communication mode when you book a session. You’re not committed to a single option. You can do a phone call per week and a video chat the next week. The pricing is the same for both.

The flexibility with rather no change in pricing can cater to people for ongoing therapy needs.

When you’re matched with a therapist, asking the right questions is the most important thing to pay attention to. Take the time to ask questions. You’re paying them so make sure they are responsive and available right where you need them. If you want to change therapists that option should be available for you.

The more you share with the therapist the better your expectations with them are going to be. You can communicate and this is going to be the best possible experience.

You may be matched with the right therapist in moments or you may want to talk with a few before you find your match.

The site and mobile app offer simple, easy to use interface and its seamless to manage your account. It’s easy to set appointments, It’s easy to review past sessions.

If you’re happy with email and messaging, live chat and video calls and prefer a straightforward and intuitive experience then Betterhelp is for you.

Unlimited messaging with your therapist

Betterhelp payment plans include unlimited messaaging. That’s not real time but works like email.

You and your therapist share a dedicated virtual room where you can communicate with each other securely.

In this room you can leave long or short messages for the therapist. When your therapist replies you can ask more questions. Messaging works through the betterhelp site or mobile app.

The alerts are sent to your mobile based on your settings and preferences.

When a message comes you need to login to the site or to the app to read and reply to the message. It’s like email where you are given the ability to attach files, send videos or audios too. Again, you can marke certain messages as urgent or important.

You can expect responses to your messages on each day that your therapist shows up for work. Therapists vary in their frequency of response. Some respond evenly and much more frequently.

Others will make you wait a day or reply to several of your messages in a string.

Betterhelp gives you room to figure out what’s the best frequency for you to communicate.

If you’re not satisfied with the frequency or with the amount of effort put into the messages you can switch between therapists and find someone more suitable


Jounraling is another important and useful aspect on BetterHelp. Journaling is a habit that promotes mindfulness. It keeps a record of ourselves, our habits and distractions.

Betterhelp sends daily reminders when you post journal entries. This can help you contribute a few minutes of each day toward this. It’s your private space and helps you record and share experiences with your therapist.

Live chat

Another advantage is live chat. The advantage with live chat is you get a full record of the conversation with therapists so you can refer and go back to it any time you want.

It’s similar to texting or using online chat programs to communicate witha  friend. The live chat program lets you communicate back and forth 

Betterhelp’s live chat means you can use your mobile or pc to communicate with therapists. The meetings are scheduled ahead of time and that implies the therapist will be available and will communicate to you during the time.

For others who are not so comfortable speaking or video chatting, live chat is a great ioption that lets them open up about their problems while also maintaining a cool distance.

Phone call

You may also go old school with BetterHelp and seek help with a traditional phone call if you want. With this youjust need to put the phone to your ear and avoid any face to face sessions while getting personal advice you can use. It’s useful when you’d rather talk with the therapists.

Video sessions

People are familiar with video chat. Better Help video calls are no different than on most providers. You need a speedy internet connection. Use the mic and camera on the phoen or mobile to speak face to face with the therapist in real-time.

The video session is as close to in person therapy as you can get. You get a good vibe and a true sense of personal interactions happening. Once comfortable and once you establish a rapport its easy to schedule phone calls or live chat sessions.

How long are BetterHelp live sessions?

A once per week live session typically is for an hour. Multiple sessions of shorter duration are better for in-person therapy.

The length and the number of live sessions can be determined and worked on as you need more therapy together.

Some people like it better and love a shorter session than many longer sessions.

It’s about discovering a rhythm and sticking to it. In between live sessions you can interact by messaging and doing routine chains with the therapist.

What is BetterHelp’s cancellation policy?

Yes you can cancel BetterHelp subscription if you so wish.

Cancelling a subscription can be easily done online. It takes only a few minutes to do so.

Once you’re logged in go to payment settings. See a link that will let you change or cancel your plan. Click on the link and answers  multi choice question regarding why you’re cancelling. You can share with the therapist why you want to cancel. Or not. It depends on you. Next, you’re going to be asked if you like the same therapist in the future.

Once you confirm the cancellation you get an email confirming the same.

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